Zedkr Cash Help Center | How to track a cash-out order

How to track a cash-out order

Learn how to find an active or completed cash-out, check its current status and locate its Deposit ID.

Zedkr Support

Last Update a month ago

You can track active and completed cash-out orders from the History tab in Zedkr Cash.

The History screen shows your recent cash-outs, their payout amounts and whether each order is still active or has settled.

How do I open my cash-out history?

To view your orders:

Open Zedkr Cash.
Sign in to your Para wallet.
Select History from the navigation menu.
Find the cash-out you want to review.
Select the order to open Cash out details.

Make sure you sign in to the same Para wallet used to create the cash-out.

What information appears in History?

Each cash-out entry may display:

Payout app
Expected or settled payout amount
Currency
Date and time
Status indicator
Cancellation option, when available

Select an entry to view its complete details.

What information appears in Cash out details?

The order details screen displays:

Current cash-out status
Expected or settled payout amount
Amount of USDC deposited
Payout method
Date
Payout currency
Deposit ID
Cancellation option, when available

The Deposit ID identifies the Peer deposit connected to your cash-out. Save it because Zedkr Support will need it if you request help with the order.

What do the order statuses mean?

Your cash-out may move through the following statuses:

Awaiting-buyer

Awaiting-buyer means the Peer deposit has been created and is waiting for an eligible buyer.

The confirmation screen may display this as the initial payout status.

Processing

Processing means the cash-out remains active while Peer moves it through the buyer-matching process.

The expected fiat payout remains approximate until a buyer fills the order.

Buyer matched — awaiting fiat

Buyer matched — awaiting fiat means that a buyer has accepted the order and Peer is waiting for the buyer to send the required fiat payment.

Cancellation is temporarily unavailable while the buyer’s payment window is active.

If the payment window expires without settlement, the order status will update. Check the order details again to see whether matching continues or cancellation has become available.

Settled

Settled means the order has been completed. Peer has verified the required fiat payment and released the escrowed USDC to the buyer.

The correct fiat payment should also appear in your Monzo, Zelle, Chime or Revolut account.

What do the colored indicators mean?

The History screen may display a colored indicator next to an order:

Yellow: The cash-out is active or still being processed.
Green: The cash-out has settled.

Always open Cash out details and review the written status for the most accurate information.

How do I refresh an order status?

Select Refresh at the top of the History screen.

Status updates may not appear immediately after a buyer accepts an order, sends a payment or completes settlement. Wait briefly and refresh the page again before contacting support.

Do not create a duplicate cash-out only because an existing order has not yet updated.

How long should an active order take?

Cash-outs take approximately 24 hours on average, but completion times are not guaranteed.

Timing depends on:

Cash-out amount
Payout app
Payout currency
Available Peer buyer liquidity
How quickly a buyer accepts the order
How quickly the buyer sends the fiat payment
Payment verification time

The estimate displayed before you confirm the transaction reflects current conditions and may change.

How do I confirm that the cash-out is complete?

A completed order will display Settled in its cash-out details.

You should also check your selected payout app and confirm that:

The payment was received.
The amount is correct.
The currency is correct.

Do not rely only on the status shown in Zedkr Cash. Confirm that the correct payment appears in your payout account.

Can I cancel an order from the History screen?

If cancellation remains available, the History screen may show Cancel, and the order details may show Cancel & withdraw USDC.

Cancellation is temporarily unavailable while the order displays Buyer matched — awaiting fiat.

If the buyer’s payment window expires without settlement, check the order again to see whether cancellation has become available.

After a successful cancellation:

Recovered funds are automatically returned to your Para wallet as USDG.
Transaction fees are not refunded.

A settled order cannot be cancelled.

What if an order is missing from History?

First:

Confirm that you signed in to the correct Para wallet.
Select Refresh on the History screen.
Check whether the transaction was successfully confirmed.
Look for the Deposit ID shown when the cash-out was created.

If the order still does not appear, open Zedkr Cash chat support and send us a message.

Where does the order history come from?

The cash-out history displayed in Zedkr Cash is retrieved directly from Peer.

Zedkr does not store your cash-out history on its servers, and the history is not stored locally on your device.

When should I contact support?

Send us a message through Zedkr Cash chat support if:

An order does not appear in History.
The status has not changed for an unusually long period.
The order is significantly past its estimated timeframe.
The order displays Settled, but the fiat payment is missing.
The received amount or currency is incorrect.
You cannot access an available cancellation option.

Include:

Deposit ID
Current order status
Payout method
Payout username or tag
Expected amount
Currency
Relevant wallet or transaction information

Zedkr Support can use this information to locate the order and coordinate with Peer.

Zedkr Support will never ask for your wallet recovery phrase, private keys or email verification codes.

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