How to enter your payout details correctly
Learn which account information to enter for Chime, Monzo, Revolut or Zelle and what to check before confirming a cash-out.
Zedkr Support
Last Update sebulan yang lalu
Zedkr Cash uses the payout details you provide to direct the buyer’s fiat payment to the correct account.
The required information depends on whether you select Chime, Monzo, Revolut or Zelle. Enter your details exactly as they appear in your payout app and check them carefully before continuing.
What information does each payout app require?
Chime
Enter your ChimeSign, including the $ symbol.
Example: $andrew
Make sure that:
Do not enter an email address, phone number or full name when the field requests your ChimeSign.
Monzo
Enter your Monzo.me username.
Example: your-monzo-me-name
Use the username connected to the Monzo account where you want to receive GBP.
Do not enter your complete Monzo.me link, bank account number, card number or IBAN when the field requests your Monzo.me username.
Revolut
Enter your Revtag.
Example: andrew1abc
Use the Revtag connected to the Revolut account where you want to receive the selected currency.
Do not enter your full name, phone number, email address, bank account number or IBAN when the field requests your Revtag.
Zelle
Enter the email address or US phone number enrolled with Zelle.
Make sure the email address or phone number:
Do not enter an email address or phone number that is not enrolled with your Zelle account.
Enter your ChimeSign, including the $ symbol.
Example: $andrew
Make sure that:
- The $ symbol is included.
- The spelling and capitalization match your Chime account.
- The ChimeSign belongs to the account where you want to receive USD.
Do not enter an email address, phone number or full name when the field requests your ChimeSign.
Monzo
Enter your Monzo.me username.
Example: your-monzo-me-name
Use the username connected to the Monzo account where you want to receive GBP.
Do not enter your complete Monzo.me link, bank account number, card number or IBAN when the field requests your Monzo.me username.
Revolut
Enter your Revtag.
Example: andrew1abc
Use the Revtag connected to the Revolut account where you want to receive the selected currency.
Do not enter your full name, phone number, email address, bank account number or IBAN when the field requests your Revtag.
Zelle
Enter the email address or US phone number enrolled with Zelle.
Make sure the email address or phone number:
- Is currently enrolled with Zelle.
- Is connected to the account where you want to receive USD.
- Is entered without spelling or number errors.
- Can receive Zelle payments.
Do not enter an email address or phone number that is not enrolled with your Zelle account.
Which currencies can I receive?
The supported currency depends on your selected payout app:
Select only a currency that your payout account can receive.
- Chime: USD
- Monzo: GBP
- Zelle: USD
- Revolut: AUD, CAD, CHF, EUR, GBP, MXN, NZD, SGD, TRY, USD and ZAR
Select only a currency that your payout account can receive.
How do I enter my payout details?
To enter your information:
Your payout details will also appear on the confirmation screen. Review them again before using Slide to confirm.
- Sign in to Zedkr Cash.
- Select Cash from the navigation menu.
- Choose Chime, Monzo, Revolut or Zelle.
- Enter the account information requested for that app.
- Check the information carefully.
- Select Continue.
- Choose the payout currency, when more than one is available.
- Continue to the asset and amount selection.
Your payout details will also appear on the confirmation screen. Review them again before using Slide to confirm.
What should I check before confirming?
Verify all of the following:
Do not confirm the cash-out if any information is incorrect.
- You selected the correct payout app.
- The username, tag, email address or phone number is accurate.
- The payout account is active.
- You can access the payout account.
- The selected currency is supported by the account.
- The expected fiat payout is acceptable.
- The estimated time and total fees are acceptable.
Do not confirm the cash-out if any information is incorrect.
Why is accurate payout information important?
A matched Peer buyer uses the payout information connected to the order to send the fiat payment.
Incorrect information may:
Blockchain and payment transactions may not be reversible. Always check your details before confirming.
Incorrect information may:
- Delay the cash-out.
- Prevent the correct payment from being verified.
- Send the payment to the wrong account.
- Keep the order open until the issue is resolved.
- Require assistance from Zedkr Support and Peer.
Blockchain and payment transactions may not be reversible. Always check your details before confirming.
Who receives my payout information?
Your payout details are sent to Peer so the matched buyer can complete the payment.
Zedkr does not see or store your payout username, tag, email address or phone number.
If you contact Zedkr Support about a payout problem, you may voluntarily provide the relevant details so the support team can locate the order and coordinate with Peer.
Zedkr does not see or store your payout username, tag, email address or phone number.
If you contact Zedkr Support about a payout problem, you may voluntarily provide the relevant details so the support team can locate the order and coordinate with Peer.
What if I notice an error before confirming?
If you have not used Slide to confirm, return to the payout details screen and correct the information.
Review the corrected payout app, account identifier and currency before continuing.
You are not required to accept or confirm a quote.
Review the corrected payout app, account identifier and currency before continuing.
You are not required to accept or confirm a quote.
What if I notice an error after confirming?
Open the History tab and select the cash-out order.
If cancellation remains available, select Cancel or Cancel & withdraw USDC.
Cancellation is temporarily unavailable while the order displays Buyer matched — awaiting fiat because a buyer payment is in progress.
If the buyer’s payment window expires without settlement, check the order again to see whether cancellation has become available.
Contact Zedkr Support immediately if the order contains incorrect payout information and cannot be cancelled.
If cancellation remains available, select Cancel or Cancel & withdraw USDC.
Cancellation is temporarily unavailable while the order displays Buyer matched — awaiting fiat because a buyer payment is in progress.
If the buyer’s payment window expires without settlement, check the order again to see whether cancellation has become available.
Contact Zedkr Support immediately if the order contains incorrect payout information and cannot be cancelled.
What if the buyer sends the wrong amount or currency?
Peer must verify the correct fiat amount and currency before settling the order.
If the buyer sends an incorrect amount or currency, the cash-out may remain open until the correct payment is verified.
Do not assume the cash-out is complete unless:
Send us a message through Zedkr Cash chat support if the payment is incorrect, missing or delayed.
If the buyer sends an incorrect amount or currency, the cash-out may remain open until the correct payment is verified.
Do not assume the cash-out is complete unless:
- The order displays Settled.
- The correct amount appears in your payout account.
- The payment was received in the correct currency.
Send us a message through Zedkr Cash chat support if the payment is incorrect, missing or delayed.
What should I include when contacting support?
Include:
Zedkr Support can use this information to locate the order and coordinate with Peer.
Never share your payout account password, wallet recovery phrase, private keys or email verification codes. Zedkr Support will never ask for them.
- Deposit ID
- Current order status
- Payout app
- Payout username or tag
- Expected amount
- Currency
- Description of the problem
- Relevant wallet or transaction information
Zedkr Support can use this information to locate the order and coordinate with Peer.
Never share your payout account password, wallet recovery phrase, private keys or email verification codes. Zedkr Support will never ask for them.