How to track a gift card purchase
Learn how to find a gift card purchase in your Zedkr Cash History and review the information displayed for the order.
Zedkr Support
Last Update há um mês
Gift card purchases appear in the History tab alongside your cash-out orders.
The History screen helps you identify the gift card brand, value and purchase time. The gift card code and delivery email are not displayed in Zedkr Cash. Cryptorefills sends that information directly to the email address entered at checkout.
The History screen helps you identify the gift card brand, value and purchase time. The gift card code and delivery email are not displayed in Zedkr Cash. Cryptorefills sends that information directly to the email address entered at checkout.
How do I open my gift card History?
To find a gift card purchase:
Select Refresh at the top of the History screen to check for recent updates.
- Open Zedkr Cash.
- Sign in to the Para wallet used for the purchase.
- Select History from the navigation menu.
- Find the gift card entry.
- Select the entry to open its available details.
Select Refresh at the top of the History screen to check for recent updates.
How do I identify a gift card purchase?
A gift card entry may display:
Cash-out orders and gift card purchases appear in the same History list. Gift card purchases can be identified by the brand name, product logo and Gift card label.
- Gift card brand or logo
- Product name
- The label Gift card
- Gift card value
- Purchase date and time
Cash-out orders and gift card purchases appear in the same History list. Gift card purchases can be identified by the brand name, product logo and Gift card label.
What appears in the purchase details?
Open a gift card entry to view its available purchase details.
A completed purchase may show:
The available information may depend on the order and its current state.
A completed purchase may show:
- Gift card brand
- Gift card value
- Purchase date and time
- A reminder to check your email for the gift card information
The available information may depend on the order and its current state.
Does History show my gift card code?
No. Your gift card code is delivered to your email by Cryptorefills.
Zedkr does not see or store:
Zedkr Cash displays limited purchase information in History so you can identify the transaction.
Never post your gift card code publicly or include it in an unredacted screenshot.
Zedkr does not see or store:
- Your delivery email
- Your Cryptorefills order ID
- Your gift card code
Zedkr Cash displays limited purchase information in History so you can identify the transaction.
Never post your gift card code publicly or include it in an unredacted screenshot.
Does History show the delivery email?
No. The delivery email is not displayed in the gift card purchase details.
Your delivery email is sent directly to Cryptorefills so it can fulfill the order. The gift card and redemption information are then delivered to that email address.
Check the email address carefully before completing Slide to confirm. Once the gift card has been delivered, it cannot be redirected to another email address.
Your delivery email is sent directly to Cryptorefills so it can fulfill the order. The gift card and redemption information are then delivered to that email address.
Check the email address carefully before completing Slide to confirm. Once the gift card has been delivered, it cannot be redirected to another email address.
When does the purchase appear in History?
The gift card purchase should appear after the payment is successfully completed.
When the transaction succeeds:
The History entry and delivery email may not appear at exactly the same time.
When the transaction succeeds:
- Zedkr Cash displays Payment successful.
- The gift card purchase appears in History.
- Cryptorefills sends the gift card information to the delivery email.
- The $ZED cashback becomes available in the Cashback tab.
The History entry and delivery email may not appear at exactly the same time.
What if the purchase does not appear?
If you completed Slide to confirm but do not see the gift card purchase:
Do not immediately repeat the purchase if the first transaction may still be processing. This could result in an unintended second gift card purchase.
If your asset balance changed but no purchase appears, open Zedkr Cash chat support and send us a message.
- Confirm that you are signed in to the same Para wallet used for the transaction.
- Open the History tab.
- Select Refresh.
- Wait briefly for the transaction to update.
- Check whether your selected asset balance changed.
- Check the delivery email and its spam or junk folder.
- Review the Cashback tab to see whether cashback was added.
Do not immediately repeat the purchase if the first transaction may still be processing. This could result in an unintended second gift card purchase.
If your asset balance changed but no purchase appears, open Zedkr Cash chat support and send us a message.
What if the purchase appears but the email has not arrived?
A History entry shows that the gift card purchase was created, but the gift card itself is delivered separately by Cryptorefills.
Check:
Most gift card emails arrive almost immediately after successful payment. Some orders may require manual processing and can occasionally take up to about one hour.
If the email has not arrived after one hour, open chat support and send us a message.
Check:
- The inbox connected to the delivery email
- Spam or junk folders
- Promotions and deleted folders
- Messages from [email protected]
- Messages from [email protected]
Most gift card emails arrive almost immediately after successful payment. Some orders may require manual processing and can occasionally take up to about one hour.
If the email has not arrived after one hour, open chat support and send us a message.
Can I open or redeem the gift card from History?
No. The gift card code and redemption link are delivered by email.
The History entry helps you identify the purchase, but it does not replace the Cryptorefills delivery email.
To redeem the gift card:
The History entry helps you identify the purchase, but it does not replace the Cryptorefills delivery email.
To redeem the gift card:
- Open the Cryptorefills delivery email.
- Select the provided claim link, if applicable.
- View the gift card code.
- Follow the issuing brand’s redemption instructions.
- Redeem it through the correct regional website, application or storefront.
Can I track more than one gift card purchase?
Yes. Each gift card purchase appears as a separate entry in History.
If you purchased multiple gift cards from the same brand, use the following details to identify the correct one:
Keep each Cryptorefills delivery email until its gift card balance has been fully redeemed.
If you purchased multiple gift cards from the same brand, use the following details to identify the correct one:
- Gift card value
- Purchase date
- Purchase time
- Payment transaction information
Keep each Cryptorefills delivery email until its gift card balance has been fully redeemed.
What if I entered the wrong delivery email?
The History entry does not display or allow you to change the delivery email.
If you notice an error immediately after payment:
Support may not be able to stop or redirect an order that has already been delivered.
Gift cards are delivered automatically. If the gift card has already been sent, it cannot be redirected to another email address.
If you notice an error immediately after payment:
- Open the purchase in History.
- Record the brand, value, date and time.
- Open Zedkr Cash chat support.
- Send us a message as soon as possible.
Support may not be able to stop or redirect an order that has already been delivered.
What if the gift card purchase failed?
If the gift card purchase fails:
Check your Para wallet balance and the History tab before trying the purchase again.
- The remaining funds are returned to the same Para wallet as USDG.
- Applicable fees are deducted.
- The funds do not return as the asset originally selected for payment.
- No $ZED cashback is earned.
Check your Para wallet balance and the History tab before trying the purchase again.
If the returned USDG does not appear, contact Zedkr Cash Support.
What should I provide to Support?
Include:
Zedkr Support will review the transaction and coordinate with Cryptorefills when provider assistance is required.
Never send passwords, private keys, wallet recovery credentials, email verification codes, authentication codes or an unredacted gift card code.
- Your public Para wallet address
- Gift card brand and value
- Purchase date and approximate time
- Selected country or region
- Payment asset
- Cryptorefills order ID, if available
- Relevant transaction information
- Description of the problem
- A screenshot with personal information and the gift card code fully redacted
Zedkr Support will review the transaction and coordinate with Cryptorefills when provider assistance is required.
Never send passwords, private keys, wallet recovery credentials, email verification codes, authentication codes or an unredacted gift card code.