What to do if your gift card has not arrived
Learn how to confirm your purchase, check your delivery email and contact Zedkr Cash Support if your gift card is delayed.
Zedkr Support
Last Update sebulan yang lalu
Cryptorefills sends your gift card information to the delivery email entered at checkout after your payment succeeds.
Most gift card emails arrive almost immediately. Some orders may require manual processing and can occasionally take up to about one hour.
If your gift card has not arrived, confirm the payment status, check the correct email folders and review the purchase in your Zedkr Cash History before contacting Support.
Most gift card emails arrive almost immediately. Some orders may require manual processing and can occasionally take up to about one hour.
If your gift card has not arrived, confirm the payment status, check the correct email folders and review the purchase in your Zedkr Cash History before contacting Support.
1. Confirm that the payment succeeded
A gift card is only delivered after the payment is successfully completed.
After completing Slide to confirm, check whether Zedkr Cash displayed Payment successful.
If you closed the confirmation screen:
A completed gift card entry may show the brand, value, date and time.
After completing Slide to confirm, check whether Zedkr Cash displayed Payment successful.
If you closed the confirmation screen:
- Open Zedkr Cash.
- Sign in to the Para wallet used for the purchase.
- Select History.
- Find the gift card purchase.
- Open the entry to review its available details.
A completed gift card entry may show the brand, value, date and time.
2. Refresh your History
Select Refresh at the top of the History screen.
Gift card purchases appear alongside cash-out orders and can be identified by:
If no purchase appears, confirm that you are signed in to the same Para wallet used to authorize the transaction.
Do not immediately repeat the purchase if the original transaction may still be processing. This could result in an unintended second order.
Gift card purchases appear alongside cash-out orders and can be identified by:
- Gift card brand or logo
- Product name
- The label Gift card
- Gift card value
- Purchase date and time
If no purchase appears, confirm that you are signed in to the same Para wallet used to authorize the transaction.
Do not immediately repeat the purchase if the original transaction may still be processing. This could result in an unintended second order.
3. Check the correct email account
The gift card is sent to the delivery email entered during checkout.
This email does not need to be the same one used to access your Para wallet.
Make sure you are checking the correct email account. If you use multiple email addresses, check each account that you may have entered during the purchase.
Zedkr does not see or store your delivery email, so the address is not displayed in your gift card History details.
This email does not need to be the same one used to access your Para wallet.
Make sure you are checking the correct email account. If you use multiple email addresses, check each account that you may have entered during the purchase.
Zedkr does not see or store your delivery email, so the address is not displayed in your gift card History details.
4. Check every email folder
Check the following folders:
Your email provider may automatically filter the message into a folder other than your main inbox.
If you find the message in spam or junk, mark it as safe so future Cryptorefills emails are delivered correctly.
- Inbox
- Spam
- Junk
- Promotions
- Updates
- Deleted items
- Archive
Your email provider may automatically filter the message into a folder other than your main inbox.
If you find the message in spam or junk, mark it as safe so future Cryptorefills emails are delivered correctly.
5. Search for Cryptorefills
Use your email provider’s search function and search for:
Depending on the product, the message may contain the gift card information directly or provide a link such as Claim my gift card.
- Cryptorefills
- [email protected]
- [email protected]
- The gift card brand
- The gift card value
Depending on the product, the message may contain the gift card information directly or provide a link such as Claim my gift card.
6. Allow time for manual processing
Most gift cards are delivered almost immediately after a successful payment.
Some orders may display or require manual processing. These orders often clear within minutes but can occasionally take up to about one hour.
Manual processing does not automatically mean that the purchase failed.
Wait up to one hour before contacting Support unless Zedkr Cash displays an error or the transaction appears incorrect.
Some orders may display or require manual processing. These orders often clear within minutes but can occasionally take up to about one hour.
Manual processing does not automatically mean that the purchase failed.
Wait up to one hour before contacting Support unless Zedkr Cash displays an error or the transaction appears incorrect.
What if I entered the wrong email address?
Gift cards are delivered automatically to the email address entered at checkout.
Once the gift card has been sent, it cannot be redirected to another email address.
If you notice the error immediately after payment:
Support may not be able to stop or redirect an order that has already been delivered.
Always verify the complete delivery email before completing Slide to confirm.
Once the gift card has been sent, it cannot be redirected to another email address.
If you notice the error immediately after payment:
- Open the purchase in History.
- Record the gift card brand, value, date and time.
- Open Zedkr Cash chat support.
- Send us a message as soon as possible.
Support may not be able to stop or redirect an order that has already been delivered.
Always verify the complete delivery email before completing Slide to confirm.
What if I received the order email but cannot see the gift card?
Review the complete Cryptorefills email.
Depending on the product, you may need to select a link such as Claim my gift card to view the gift card code or redemption details.
Only open links from a legitimate Cryptorefills message.
Depending on the product, you may need to select a link such as Claim my gift card to view the gift card code or redemption details.
Also check whether:
- The email contains an attachment.
- The code appears farther down in the message.
- Images are blocked by your email provider.
- The message contains a separate redemption link.
- Another delivery email was sent for the same order.
Only open links from a legitimate Cryptorefills message.
Can I view the gift card code in Zedkr Cash?
No. The gift card code is delivered by email.
Zedkr Cash displays limited purchase information in History, but it does not display:
Zedkr does not see or store this information.
Zedkr Cash displays limited purchase information in History, but it does not display:
- Delivery email
- Cryptorefills order ID
- Gift card code
- Claim link
- Redemption details
Zedkr does not see or store this information.
Can Zedkr resend the gift card?
Zedkr does not receive or store the gift card code, so Zedkr Support cannot resend it directly.
Support can review the transaction information you provide and coordinate with Cryptorefills to investigate the delivery.
Whether the gift card can be resent or recovered depends on the order status and Cryptorefills’ determination.
Support can review the transaction information you provide and coordinate with Cryptorefills to investigate the delivery.
Whether the gift card can be resent or recovered depends on the order status and Cryptorefills’ determination.
Should I purchase the gift card again?
Do not make another purchase until you have confirmed that the original order failed.
First:
Repeating the purchase may create a second valid order. A successfully delivered gift card generally cannot be canceled or refunded.
First:
- Check your Zedkr Cash History.
- Refresh the History screen.
- Check all folders in the delivery email account.
- Search for Cryptorefills.
- Wait up to one hour if the order may be undergoing manual processing.
- Contact Support if the order remains unresolved.
Repeating the purchase may create a second valid order. A successfully delivered gift card generally cannot be canceled or refunded.
What if the payment failed?
If the gift card purchase failed:
Check your Para wallet balance and the History tab before attempting another purchase.
If the returned USDG does not appear, contact Zedkr Cash Support.
- The remaining funds are automatically returned to the same Para wallet as USDG.
- Applicable fees are deducted.
- The funds do not return as the asset originally selected for payment.
- No $ZED cashback is earned.
Check your Para wallet balance and the History tab before attempting another purchase.
If the returned USDG does not appear, contact Zedkr Cash Support.
Will a missing email automatically result in a refund?
No. A missing delivery email does not automatically mean that the order failed or qualifies for a refund.
The email may have been:
Zedkr Support must coordinate with Cryptorefills to determine the order status.
Refunds are available only in limited cases approved by Cryptorefills. Delivered gift cards generally cannot be refunded.
The email may have been:
- Filtered into another folder
- Delayed
- Sent to a different address
- Blocked by the email provider
- Held while the order undergoes manual processing
Zedkr Support must coordinate with Cryptorefills to determine the order status.
Refunds are available only in limited cases approved by Cryptorefills. Delivered gift cards generally cannot be refunded.
How do I contact Support?
Open Zedkr Cash chat support and send us a message.
Include:
Zedkr Support will review the information and coordinate with Cryptorefills when provider assistance is required.
Never send passwords, private keys, wallet recovery credentials, email verification codes, authentication codes or an unredacted gift card code.
Include:
- Your public Para wallet address
- Gift card brand and value
- Purchase date and approximate time
- Selected country or region
- Payment asset
- Cryptorefills order ID, if available
- Relevant transaction information
- Whether Payment successful appeared
- Whether the purchase appears in History
- A screenshot with personal information and gift card codes fully redacted
Zedkr Support will review the information and coordinate with Cryptorefills when provider assistance is required.
Never send passwords, private keys, wallet recovery credentials, email verification codes, authentication codes or an unredacted gift card code.